Can't attend your regular night at Starlight?
Exchange your season tickets for another evening or another performance, give your tickets to a friend, or donate your tickets to Starlight as a charitable contribution. Please do not let your seats go unused!
We make it easy and convenient for you! Most exchange options below are FREE to season subscribers. Ticket exchanges must be made at least 24 hours before your scheduled performance.
ONLINE: Click here and fill out our simple online form.
FAX: Download our Ticket Exchange Request Form and fax it to 816.444.2117. Click here to downlaod the Ticket Exchange Reguest Form.
MAIL: Send your request along with your tickets to 4600 Starlight Road, Kansas City, MO 64132. Click here to downlaod the Ticket Exchange Reguest Form.
IN PERSON: Stop by the Main Box Office during regular business hours, or at the theatre box offices from 6 p.m. until 8 p.m. on show nights. (In order to accommodate business for that evening's performance, exchanges will not be processed after 8 p.m. on Broadway performance nights).
BY PHONE: * Call 816.363.7827 or 800.776.1730 during regular business hours. Our Customer Service Specialists will be happy to personally assist you with your exchange. Please have your season ticket barcode numbers in hand to exchange tickets over the phone.
*A $5 per ticket service charge will apply for personal phone concierge service.
Exchange fees are non-refundable.
Any balance remaining after an exchange will be returned to you in the form of a Starlight Theatre gift certificate valid for Broadway tickets or Starlight concert tickets. In the event you are unable to use your season tickets or gift them to family or friends, simply return them to Starlight Theatre prior to the scheduled performance as a charitable contribution. We will provide you with a receipt documenting the value of this tax-deductible contribution.