Starlight Policies and FAQs
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Why do you ask season ticket holders to renew so early?
With more than 20,000 season ticket holders, we must complete the renewal process before we are able to seat any new subscribers or sell single tickets. This time frame allows our friendly Customer Service specialists to review each season ticket order, improve seats when possible, and double-check your tickets before mailing.
How is my season subscription renewal prioritized for seating assignment or improvement?
It’s complicated, but here are the basics:
As your renewal order arrives in our office, it is prioritized by the date we receive your invoice and payment. Season subscription renewals that request any kind of seating change (including adding seats) and are paid in full by the initial deadline date will be placed in our First Priority file. All season tickets are held for renewal until the final deadline date. Once that date has passed, tickets that have not been renewed are put back into available inventory. Then, we begin contacting the First Priority patrons to accommodate their change requests. New season ticket holders are seated after renewing season ticket holders but before single tickets go on sale to the general public.
Between 80 – 85% of our season ticket holders typically renew their subscriptions; most keep their same seats, especially those seated in the center and front of each seating section where renewal is closer to 98 - 100%. If we are unable to make the improvement you desire, we will preserve your current seating.
What forms of payment do you accept?
• Starlight Theatre accepts MasterCard, Visa, Discover, American Express and cash or check for Broadway tickets. All of the above are accepted for concert tickets except checks.
• All concession stands and portable vending locations accept cash. Select concession stands accept VISA, MasterCard and Discover.
• Tour merchandise payment forms can differ from show to show, so planning ahead is advised. (Generally, cash, Visa and MasterCard are acceptable forms of payment.)
Additionally, a U.S. Bank ATM is located on-site for your convenience.
What if I’m running late?
During Broadway performances, all gates are open by 6 p.m. and the show begins promptly at 8 p.m. We encourage everyone to arrive as early as possible to avoid unforeseen circumstances (such as traffic backups or box office lines) that might prevent you from reaching your seat prior to the beginning of the show. Some Broadway touring shows request that we “hold” late arrivals at the perimeter of the seating area until a pause in the performance. Concert gate and show times vary, so please pay close attention to the time printed on your ticket or check our website for updates.
- The end of the show is often interrupted by a flurry of guests leaving early. Can you do anything about that?
We understand and share your concern! Out of respect for the actors and your fellow audience members, we ask that all guests remain in their seats until the performance has ended and the actors have taken their final curtain calls.
- Why are different people often in the seats around me?
The season ticket holders who normally sit next to or in front of you may have exchanged their tickets for another performance, donated them back to Starlight as a charitable contribution, or given them to family, friends, employees or co-workers to enjoy.
- What happens when it rains at Starlight?
We get wet! As they say in our business, the show must go on! Performances at Starlight are held rain or shine. Of course, Starlight’s foremost concern is the safety of our patrons. In the event of dangerous weather conditions, a performance may be delayed for up to one hour past curtain time to allow inclement weather to pass. Additionally, if Starlight is unable to present at least one hour of performance time (not necessarily a continuous hour), the Producer may declare an official cancellation. In the event of an official cancellation, you may exchange your tickets at no charge for seats of equal or lesser value to another performance in the same event.
We encourage patrons to bring rain ponchos to the theatre on inclement weather evenings. Umbrellas are allowed into the theatre, but they may not be opened in the seating arena. On inclement weather evenings, $1 disposable ponchos may be purchased at either box office, the Ovation gift store or at the Guest Relations tables. In addition, reusable souvenir ponchos are available for purchase for $5 at Ovation.
- What if I am unable to attend a performance on my scheduled evening?
One of the exclusive privileges of being a season subscriber is the ability to exchange your season tickets to another evening or even another show entirely. Season ticket exchanges must be made at least 24 hours prior to your regularly scheduled performance. Exchanges are free for another night or another show if done in person, online or via fax (816.444.2117). If you make your exchange online, you will be notified via e-mail of your new seat locations once your order has been processed. If you prefer to work with a Starlight Customer Service specialist for personal assistance with your ticket exchange, please call 816.363.7827 during office hours; a $5-per-ticket fee will be assessed for this personal phone concierge service.
(Note: Exchanges for future performances made at the Box Office the night of a performance must be done prior to 7 p.m.)
- What is your exchange policy?
Exchanges are only available to Broadway season ticket holders. All other ticket sales are final.
If you are a season ticket holder and discover that you will be unable to attend a show on your regular night, you may exchange your season tickets for another night or another Broadway production. Season tickets exchanges are free if done online, by fax (816.444.2117) or in person at the Starlight Box Office during regular business hours. Phone assistance with exchanges is available for a $5-per-ticket fee. Season ticket exchanges must be made at least 24 hours before your originally scheduled performance. We will exchange your tickets for the best available seats of equal or lesser value. For more information about season ticket exchanges, visit our Season Ticket Exchange page.
- What if I am unable to attend a performance on my scheduled evening but I have missed the 24-hour exchange window?
If you miss a performance on your regularly scheduled night, but didn't have a chance to exchange your tickets at least 24 hours in advance, all is not lost! Just bring your unused season tickets to the Box Office on the evening of another performance of that same show, and you can purchase the best available tickets at 50% off the regular ticket price.
- Why don't I get my same season ticket locations when I exchange my tickets for a different performance?
Other guests subscribe to your seats on different nights. We will always exchange your tickets for the best available seats, but we cannot guarantee similar seats. If your tickets are exchanged for seats in a section of lesser value, the difference can be donate to Starlight Theatre in form of a Tax Deductable donation or you can receive the difference in form of a Starlight gift certificate.
- OK, so where’s the overly-legal description of what I can and cannot do with my ticket?
By use of a Starlight ticket, the ticket holder agrees to not transmit or aid in transmitting any description, account, picture or reproduction of the performance for which the ticket is issued. The ticket holder acknowledges that the event may be broadcast or otherwise publicized, and hereby grants permission to utilize his or her image or likeness in connection with any live or recorded transmission, reproduction or still photography of such event.
It is unlawful to reproduce a Starlight ticket in any form. Tickets obtained from unauthorized sources may be counterfeit and, if so, are void. Unauthorized or unlawful resale or attempted resale is grounds for seizure and cancellation without compensation. [Tickets may not be resold by an unlicensed vendor under penalty of law.]
Your ticket is a revocable license, and admission may be refused upon refunding the face amount of the ticket. Management reserves the right, without refund of any portion of the ticket purchase price, to refuse admission or to eject any person whose conduct is deemed by management to be disorderly, who uses vulgar or abusive language or who fails to comply with these or other management rules. Breach of any of the foregoing will automatically terminate the license.
- What may I purchase with a Starlight gift certificate?
Starlight gift certificates may be redeemed for any Broadway or concert tickets at Starlight Theatre. You may also apply your Starlight gift certificate toward your season ticket renewal, use it to cover season ticket exchange fees or enroll in an Education class or camp at Starlight, pre-purchase Reserved parking, purchase souvenirs in the Ovation gift shop, or pre-pay your reservations in the VIP Club. Gift certificate holders should note that we currently only accept the certificates in person, via phone or by mail. (Sorry, no online redemption.)
- What happens if I do not redeem my Starlight gift certificate by the printed expiration date?
Starlight gift certificates expire on the date printed on the certificate and may not be redeemed for any purchase after that date. At the time of expiration and without the necessity of further action on the part of any person, the balance of the certificate will become the property of Starlight Theatre to be used to continue its general charitable, educational and other not-for-profit purposes.
- Can I make changes to my season account information such as address, phone number, etc.?
Certainly! Your account information is very important to us. For our records and your protection, we request to have those changes submitted in writing (an e-mail from an account on file is acceptable).
- How can someone get in touch with me in the event of an emergency?
Have them try your cell phone! If someone cannot reach you on your mobile device (after all, we’re sure you turned the ringer off prior to the start of the show!), they should call 816.363.7827. Please leave your seat locations with anyone who may need to reach you so that a Starlight staff member can attempt to locate you in the arena. The receptionist phone is staffed throughout all Broadway and concert events to handle incoming emergency calls.
- What if I lost something at the theatre?
It depends on what you lost! (Lost helium balloons or beach balls will not be retrieved.) Items found during a performance are turned in, collected and held at our two Guest relations tables; you may visit one of them for assistance with lost and found on event nights. Lost and found items are then turned over to the daytime receptionist on the following business day. To inquire about lost and found items, you may contact the receptionist Monday through Friday between 9 a.m. and 5 p.m. at 816.363.7827.
- What is your smoking policy?
If you are on fire, we will put you out! Seriously now, the only designated smoking area is located at the rear of the seating arena, overlooking the north lawn. For concerts, a small smoking area is provided near the VIP Club for VIP guests.
- May I bring food and beverages with me to the performances?
Starlight Theatre is a fully concessioned facility and, therefore, we do not allow patrons to bring in any outside food or beverages. There are always exceptions to the rule, however, and, in this case, there are two: (1) guests are allowed to bring in one sealed bottle of water per person, and (2) guests with medical considerations will be accommodated within reason.
- I would like to bring my camera, is that OK?
Certainly! (We must say that the photographing, videotaping or sound recording of any Broadway performance, stage set-up, prop or costume without written consent of the management is strictly forbidden. Concert artist restrictions vary from show to show, but non-professional cameras are almost always allowed.) We invite you to bring your camera (point and shoots only, please – no detachable lens SLRs or camcorders) and take as many photos of your friends, your family and your experience as you’d like. Share them on YouTube, upload them to our Facebook account, tag us on Flickr, however you’d like to share is fine with us!
- Does Starlight search everyone as they enter the venue?
Our primary goal at Starlight is to make sure that everyone has a safe, fun and enjoyable experience when visiting us. For Broadway shows, we do not perform pat-down searches of all guests or their belongings upon entry. We do, however, reserve the right to inspect persons, parcels or clothing capable of concealing or carrying prohibited items in situations where health, safety or well-being may be compromised. Concert policies vary by show and, thus, result in varying search requirements.
- What’s the legal version of Starlight’s search policy? Who assumes risk?
Guests are subject to inspection of person, parcels or clothing capable of concealing or carrying prohibited items. Guests may refuse such inspection; however, management may refuse entry. The ticket holder voluntarily assumes all risks and danger incidental to the event for which the ticket is issued whether occurring prior to, during or after the event. The holder voluntarily agrees that the management, facility, participants and all of their respective agents, officers, directors, owners and employees are expressly released by holder from any claims arising from such causes.
- What items are best left at home?
In conformance with local requirements and facility safety precautions, the following items are not allowed to be brought onto Starlight premises:
• outside alcoholic beverages
• illegal drugs
• controlled substances
• weapons & fireworks
• lawn chairs
• pets (except service animals)
• rigid coolers, food & beverages (although one sealed bottle of water is allowed per person)
• audio & video recording devices (unless noted otherwise)
Bags brought onto the premises must be no larger than 18” x 12” x 6” and must be able to fit under your seat. Aisles must remain clear at all times. Strollers are allowed into the venue but must be left outside of the seating area.
- I would love to sit in the front row. How do I do that?
For an annual contribution of $1,000 per pair of seats, plus the price of your seat, you can become a Starlight Theatre Producer’s Circle Donor Society member and enjoy season tickets in the first five rows in the center of the theatre. Your donation helps us bring the best Broadway musicals to Kansas City at affordable prices. In addition to the other terrific benefits that come with being a member of the Starlight season ticket family, Producer’s Circle Donor Society Members also receive complimentary Reserved parking, invitations to Starlight-produced VIP events and name recognition in our season program.
- Is there a location where I may drop off an elderly or disabled person so they do not have to walk from the parking lot?
Patrons needing special assistance may be dropped off near any of our roadside gates. Gate 4 (NW corner, closest to Terrace 6), Gate 6 (NE corner, closest to Terrace 7) or Gate 7 (SE corner) are all designated drop-off points. We also pleased to provide wheelchair assistance from the drop-off point to a seat location prior to the show, and back to the drop-off point after the show. Just let the staff at the gate know that you’d like to take advantage of this service. Due to the limited number of staff trained to negotiate our tricky terrain with a wheelchair, you may have to wait just a few minutes until we accommodate you. (Please be patient with us!)
- How much is parking?
General parking is $7. Reserved parking is $10. Complimentary General parking is included with all season ticket orders. Season ticket holders can upgrade to Reserved parking for all five shows for an additional $45 or all 6 shows for and additional $54. Complimentary Reserved parking is included for our Producer’s Circle Donor Society season ticket holders.
- What is the difference between General and Reserved parking?
General parking includes one parking space in either a paved or grass lot, depending on availability. Since we fill the paved General parking lot first, those who arrive earliest will have the best chance at paved parking. Once this lot is full, we will park the grass lots. The Zebra lot is where our Reserved parking is located; it is paved and adjacent to Gate 6. Reserved parking is allocated to Reserved season and prepaid parking holders first, and day-of-show buyers second. Once the Zebra lot is full, all traffic is directed to General parking. Reserved parking is only guaranteed to season ticket holders who have purchased a Reserved Parking season hang tag. Season ticket holders should hang their parking pass on their rear-view mirror before entering the park. Subscribers who have purchased Reserved parking are encouraged to enter the park via 63rd Street.
- Where is the accessible parking?
Accessible parking is available in the Zebra lot (at the NE corner of the theatre, across from Gate 6). Patrons with state-issued disabled license plates or placards will be parked in that lot as space allows. Patrons requiring accessible parking do not need to purchase Reserved parking passes. Your state-issued disabled plate or placard plus a General parking pass will allow you entry to the Accessible area of the Zebra lot.
- Where is the ADA-accessible seating?
We offer ADA-accessible seating in all price levels. Please contact a Customer Service specialist for details.
- What happens if I forget my parking pass?
If you forget to bring your General parking pass, you will need to pay the $7 parking fee. If you forget your Reserved parking pass, you will need to pay the $10 fee. Requests for reimbursement can be made at the Box Office on the night of your show. Please provide your account number and parking receipt to the box office Customer Service specialist helping you.
- Do I need to purchase a ticket for my child?
Children under the age of 3 do not need a ticket provided they will be seated quietly in an adult’s lap for the duration of the performance. (This applies to ticketed Broadway events.)
- What is the dress code?
As Starlight is an outdoor venue, we encourage you to dress comfortably for the weather conditions.
- What is the VIP Club?
The VIP Club is Starlight’s indoor/outdoor restaurant and bar where any patron may dine in a casual atmosphere before Broadway performances. Plaza Catering, is the Club’s exclusive caterer for the Broadway season. The club menu has been announced and is located here. Season ticket holders may purchase season passes (Dine Cards) for the VIP Club or make prepaid reservations on a show-by-show basis. Guests who are not season ticket holders are also very welcome on a space-available basis! Guests should note that the Club operates differently on concert nights; details can be found below.
- How do I make reservations at the VIP Club? Are they required?
You may make VIP Club reservations by calling the Starlight Box Office at 816.363.7827. Reservations are suggested but not required. Walk-ins are very welcome, but please note that reservations receive seating priority.
- Can I request a specific seating area when I make a reservation at the VIP Club?
VIP Club seating is based on availability. In order to provide each guest with the timeliest dining service possible, we are unable to accept reservations for specific seating areas in the VIP Club. You may indicate your seating preference to the Club hostess when you arrive for your reservation and, if possible, the staff will accommodate you.
- Is the VIP Club open during concerts?
The VIP Club operates differently during concerts than it does during Broadway performances. During concert events, the VIP Club is only open to Concert VIP ticket holders. For more information about becomeing a Concert VIP season ticket holder call 816.997.1118. For informatil about single concert VIP tickets contact a Starlight Theatre customer service representative at 816.363.7827.
- So, can I get dinner at Starlight on a Broadway night?
Let us take care of dinner! As always, all Broadway guests can enjoy the convenience of dining with us before each performance in Starlight’s indoor, air-conditioned VIP Club dining room, or relax alongside the Shirley Bush Helzberg fountain and garden in the outdoor VIP Club dining area.
We are thrilled to announce that Plaza Catering is joining us as the exclusive caterer in the VIP Club - with a refreshing new dinner concept tailored for Kansas Citians’ summer palates. Extensive salad choices, warm buffet items and enhanced desserts – all at a new lower price!
Our standard concession selections include popcorn, hot dogs, hamburgers, chicken strips plus other popular items.
- What accommodations do you provide for persons with hearing and vision impairments?
The Sunday evening performance of each Starlight Broadway musical is interpreted for the deaf/hard-of-hearing. Two interpreters are positioned on the stage, house right. Patrons can view the interpreters from sections 4 and 6 of the Orchestra and Plaza sections. Deaf/hard-of-hearing patrons may purchase tickets by calling Kansas Relay at 800.766.3777 or Missouri Relay at 800.735.2966. Additionally, the Saturday evening performance of each Starlight Broadway musical is interpreted via audio description for the visually impaired. Special seating is not required to utilize this service. Simply visit our Ovation gift store and leave your ID in exchange for one of the listening devices. Return the device after the performance, and a member of our friendly Customer Service team will return your ID. For more information about audio description, visit the Kansas Audio Reader Network here.
- I would like to use an assisted listening device, how do I get one?
Assisted listening devices are available free of charge for every performance. Simply visit our Ovation gift store and leave a form of ID in exchange for one of the listening devices. Return the device after the performance and a member of our friendly Customer Service team will return your ID.
- Is taxi service available at your venue?
Utilizing a taxi service is a great way to enjoy a Starlight Theatre performance while saving on parking and making the whole process a bit more carefree. With a bit of pre-planning, taking a taxi can add a great deal to the enjoyment of your evening here under the stars.
Kansas City isn’t as taxi-dependent as New York City, and taxi presence can vary greatly depending on what’s showing or playing on any given night.
For Broadway shows, you shouldn’t expect to find a line of taxis just waiting for fares. Making your own taxi arrangements allows you the optimal level of convenience. We have listed phone numbers for several local taxi companies below, and you can find the performance running time on the “Plan Your Visit” tab of each show’s information page on our website. (Don’t forget to add 20 minutes for the intermission!)
On concert nights, we proactively contact several taxi companies to let them know we have a concert that night, as well as the projected attendance. While the cab companies are usually responsive, taxi availability may be affected by time, weather, other events going on in the city, and other factors beyond our control. Sometimes the number of Guests waiting for taxis may exceed the number available, so please keep this in mind. Concerts are a bit less precise when it comes to ending times, but if you call our customer service department within a day or so of the show, they should have a general idea of how late the concert is scheduled to run.
If you’d like to set up taxi service for yourself and your party, here is some useful information:
1. Taxifarefinder.com can help you estimate the cost. We are located directly across the street from the Kansas City Zoo, and our street address is 4600 Starlight Road, Kansas City, MO 64132.
2. The closer it gets to show time, the heavier the traffic.
3. Gate numbers and other theatre landmarks are visible on the middle map on our website parking page.
4. Taxis can drop you off at gates (on the northwest corner of the Theatre), or gates 6, 7 or 8 on the east side of the Theatre.
5. Because of the way we route traffic after an event, Gate 4 also happens to be the best location to specify for a post-show pickup on either a Broadway or concert night.
Three local cab companies are:
Yellow Cab 816.471.5000
Checker Cab 816.444.4444
Orange Cab 816.842.6969
There are other local cab companies as well. These numbers are provided for information and convenience only. No relationship exists between any of the listed companies and Starlight Theatre, and no recommendation or endorsement is intended or implied.
If you’re already at the theatre and decide that you’d like to take a cab home, a Starlight Theatre Ambassador at either of our Guest Concierge stations (across from the Ovation Gift Shop on the east side or behind Terrace Section 6 on the west side) can assist you with placing the call.
- What about buses?
Only one bus route (108) runs along Swope Parkway in the evening. It stops at Swope Parkway and Meyer Blvd. hourly from 7:26 PM until 12:26 AM South/Eastbound, and hourly from 7:31 PM until 11:31 PM North/Westbound, Monday through Friday. On Saturday and Sunday, the schedule is almost the same: hourly 7:18 PM to 12:18 AM South/Eastbound, and hourly 7:23 PM to 11:23 PM North/Westbound. This information is subject to change. Visit www.kcata.org for the most up-to-date information.
Please note that Tessitura is Starlight Theatre's only official online ticketing service. Tickets purchased from websites other than kcstarlight.com or tickets.kcstarlight.com may be stolen or counterfeit, and often carry service charges that greatly inflate the overall price of your tickets. When purchasing tickets online you should only purchase from websites you can trust, kcstarlight.com and tickets.kcstarlight.com