Please click on the question below to be directed to the appropriate answer within the listing.
1.
Why do you ask season ticket holders to renew so early when the season does not begin until June?2.
How is my season subscription renewal prioritized for seating assignment or improvements?3.
Why are different people often in the seats next to my season ticket seats?4.
What happens when it rains at Starlight?5.
What if I am unable to attend a performance on my regularly scheduled evening?6.
What if I am unable to attend a performance on my regularly scheduled evening but I have missed the 24 hour exchange window?7.
Why don't I get my same season ticket locations when I exchange my tickets for a different performance?8.
What may I purchase with a Starlight gift certificate?9.
What happens if I do not redeem my Starlight gift certificate by the printed expiration date?10.
How can I make changes to my season account information such as address, phone number etc?11.
How can someone get in touch with me during a performance in the event of an emergency?12.
What if I lost something at the theatre?13.
May I bring food and beverages with me to the performances?14.
Why am I searched upon entering the facility?15.
What items, other than food and beverages, are prohibited?16.
What is the Producer’s Circle?17.
Is there a spot where I may drop off an elderly or disabled person so they do not have to walk from the parking lot?18.
Where is the handicapped parking?19.
What happens if I forget my parking pass?20.
Do I need to purchase a ticket for my child?21.
What is the dress code?22.
What is the Helzberg Diamonds VIP Club?23.
How do I make reservations at the VIP Club?24.
Can I make an indoor reservation at the VIP Club?25.
Is the VIP Club open during concerts?
1. Why do you ask season ticket holders to renew so early when the season does not begin until June?
With close to 25,000 season ticket holders, the renewal process is a time consuming one, which we complete before we seat any new subscribers. This time frame allows our Customer Service Specialists to review each season ticket order, improve seats when possible, then double check your tickets before stuffing and mailing them in May. back to top
2. How is my season subscription renewal prioritized for seating assignment or improvements?
As your renewal order comes into our office, it is prioritized by the date we receive your invoice and payment. If you have any requests regarding changing your seat locations, you must indicate your preference on your renewal at the time of payment. Season tickets may be renewed on-line, by mail or fax, or over the phone.
Season subscription renewals that request any kind of seating change (including adding seats) and are paid in full by the initial deadline date will be placed in our First Priority File. Paying half of your account balance by the first deadline secures second priority. Paying a third by that date ensures third priority. Change requests received after the first deadline are honored as fourth priority, but are sorted strictly by the order in which payment is received. All season tickets are held for renewal until the final deadline date. Once that date has passed, tickets that have not been renewed are put back into available inventory. At that time, our Customer Service Specialists begin contacting the first priority patrons to accommodate their change requests, then the second priority patrons etc.
New season ticket holders are seated after renewing season ticket holders but before single tickets go on sale to the general public. back to top
Special Note:
Typically between 80 – 85% of our season ticket holders renew their subscriptions and most keep their same seats, especially those seated in the center and front of each seating section where renewal is closer to 98 - 100%. If we are unable to make the improvement you desire we will preserve your current seating.
3. Why are different people often in the seats next to my season ticket seats?
The season ticket holders who normally sit next to or in front of you may have exchanged their tickets for another performance, donated them back to Starlight as a charitable contribution, or given them to family, friends, employees or co-workers. back to top
4. What happens when it rains at Starlight?
As they say in the business, the show must go on! Performances at Starlight are held rain or shine. Of course, Starlight’s foremost concern is the safety of our patrons. In the event of dangerous weather conditions, a performance may be delayed for up to one hour past curtain time to allow inclement weather to pass. Additionally, if Starlight is unable to present at least one hour of performance time (not necessarily a continuous hour), the Producer may declare an official cancellation. In the event of an official cancellation, you may exchange your tickets at no charge for seats of equal or lesser value to another performance in the same season.
We encourage patrons to bring rain ponchos to the theatre on inclement weather evenings. (Ponchos may also be purchased at Ovation). Umbrellas are allowed into the venue, however may not be opened in the seating arena as they obstruct the view of other patrons. back to top
5. What if I am unable to attend a performance on my regularly scheduled evening?
One of the exclusive privileges of being a season subscriber is the ability to exchange your season tickets to another evening, or even another show entirely. Season ticket exchanges must be made at least 24 hours prior to your regularly scheduled performance. Exchanges are free for another night or another show if done in person, online or via fax. If you make your exchange online, you will be notified via e-mail of your new seat locations once your order has been processed. If you prefer to work with a Starlight Customer Service specialist for personal assistance with your ticket exchange, please call 816.363.STAR during office hours; a $5 per ticket fee will be assessed for this personal phone concierge service.
(Note: Exchanges for future performances made at the Box Office the night of a performance must be done at least one hour prior to that evening’s show time.) back to top
6. What if I am unable to attend a performance on my regularly scheduled evening but I have missed the 24 hour exchange window?
Another exclusive season subscriber benefit is our “Missed Performance Discount”. If you were unable to attend a show but did not make an exchange at least 24 hours in advance, you are not out of luck. Bring your unused season tickets to the box office on the evening of another performance you would like to attend, and we will offer you the opportunity to purchase the best available tickets to that night’s performance at half off the regular single ticket price. Seating is based upon availability and may not be arranged in advance. back to top
7. Why don't I get my same season ticket locations when I exchange my tickets for a different performance?
Someone else subscribes to your seats on a different night. We always exchange your tickets for the best available seats, but we cannot guarantee similar seats. If your tickets are exchanged for seats in a section of lesser value, you will receive the difference in price in the form of a Starlight gift certificate. back to top
8. What may I purchase with a Starlight gift certificate?
Starlight gift certificates may be redeemed for any Broadway or concert events at Starlight Theatre. You may also apply your Starlight gift certificate toward your season ticket renewal or use it to cover season ticket exchange fees. back to top
9. What happens if I do not redeem my Starlight gift certificate by the printed expiration date?
Starlight gift certificates expire on the date printed on the certificate and may not be redeemed for any purchase after that date. At the time of expiration, and without the necessity of further action on the part of any person, the balance of the certificate will become the property of Starlight Theatre to be used to continue its general charitable, educational and other not-for-profit purposes. back to top
10. How can I make changes to my season account information such as address, phone number etc?
Your season account information is very important to us. For our records, and your protection, we request to have those changes submitted in writing. back to top
11. How can someone get in touch with me during a performance in the event of an emergency?
If someone needs to contact you during a performance in case of an emergency, they may call the Starlight Theater Office at 816.363.7827. Please leave your seat locations with anyone who may need to reach you so that a staff member may attempt to locate you in the arena. The reception phone is manned throughout all Broadway and concert events to handle emergency calls. back to top
12. What if I lost something at the theatre?
Items found in the theatre during a performance are turned in to the event receptionist located in the offices on the East side of the theatre. You may stop in at the East office or visit one of our Guest Relations stations for assistance with lost and found on event nights. Lost and found items are turned over to the daytime receptionist the following business day. To inquire about lost and found items at that time, you may contact the receptionist Monday through Friday between the hours of 9 a.m. and 5 p.m. back to top
13. May I bring food and beverages with me to the performances?
Starlight Theatre is a fully concessioned facility and therefore, we do not allow patrons to bring in any outside food or beverages. The one exception to that rule is we do allow patrons to bring one sealed bottle of water per person. back to top
14. Why am I searched upon entering the facility?
For your safety and security, all patrons are subject to inspection of person, parcels or clothing capable of concealing or carrying prohibited items. Guests may refuse such inspection; however, management may refuse entry. back to top
15. What items, other than food and beverages, are prohibited?
In conformance with local requirements and facility rules, it is strictly prohibited to enter the Starlight premises with alcoholic beverages, illegal drugs, controlled substances, weapons of any kind, laser pointers/pens, umbrellas with metal tips, lawn chairs, coolers of any kind and pets (except seeing eye dogs. Any bags brought onto the premises must measure no larger than 18” x 12” x 6”, must fit underneath the seats and may not be placed in the aisles.
Due to safety concerns, use of car seats and/or booster seats is not permitted in the seating arena. back to top
16. What is the Producer’s Circle?
For an annual contribution of $1,000 per pair of tickets, plus the price of your seats, you can become a Starlight Theatre Producer’s Circle Donor Society member and have season tickets in the first 5 rows of the theatre. By donating, you help us bring the best Broadway musicals to Kansas City at affordable prices. In addition to all the other terrific benefits that come with being a member of the Starlight Season Ticket family, Producer’s Circle Donor Society Members also receive complimentary reserved parking, seat cushions, VIP invitations to Starlight produced events and your name listed in our season program. back to top
17. Is there a spot where I may drop off an elderly or disabled person so they do not have to walk from the parking lot?
Patrons needing special assistance may be dropped off at the North West side of the theatre (by gate 4) or outside of the East Ticket Pavilion (by gate 7). back to top
18. Where is the handicapped parking?
Handicapped Accessible parking is available in Lot 1 (on the East side of the theatre.) Patrons with handicapped license plates or placards will be parked in that lot as space allows. Patrons requiring handicapped parking do not need to purchase reserved parking passes. Your free season parking passes, along with your handicapped plate or placard will allow you access to Lot 1. back to top
19. What happens if I forget my parking pass?
If you forget to bring your free season parking pass, you will need to pay the $5.00 non-refundable parking fee. If you forget your Reserved Parking pass, you will also have to pay the $5.00 non-refundable fee and will not be allowed access to the reserved spots. back to top
20. Do I need to purchase a ticket for my child?
For Broadway performances, children under the age of 3 do not need a ticket provided they will be seated quietly in an adult’s lap for the duration of the performance. For Starlight concert events, every patron needs to purchase a ticket regardless of age. back to top
21. What is the dress code?
As Starlight is an outdoor venue, we encourage you to dress comfortably for the weather conditions. back to top
22. What is the Helzberg Diamonds VIP Club?
The Helzberg Diamonds VIP Club is Starlight’s restaurant where patrons may dine in a casual atmosphere before Broadway performances catered each season by one of Kansas City’s favorite restaurants. Season ticket holders may purchase season passes for the VIP Club or make reservations on a show by show basis. back to top
23. How do I make reservations at the VIP Club?
You may make VIP Club reservations by calling the Starlight Ticket Office at 816-363-7827. back to top
24. Can I make an indoor reservation at the VIP Club?
We do not take specific reservations for indoor or outdoor seating at the Applause Club. You may request your seating preference with the Applause Club hostess when you arrive for your reservation. Seating is based on availability. back to top
25. Is the VIP Club open during concerts?
During concerts events, the VIP Club is only open to Concert VIP Season Ticket Holders. To become a member, the appropriate concert package must be purchased for Starlight concerts. back to top