Accessibility
We want as many people as possible to experience the magic of a Starlight night. Therefore, we take care to ensure that the accessibility of Starlight Theatre, our events, and our services are available to all guests.
If we can do anything more to maximize your access, comfort, and guest experience while at Starlight, please email starlight@kcstarlight.com or call (816) 363-7827.
Parking
Accessible parking is available in the Yellow and Red Lots located at the east side of the theatre.
Guests displaying state-issued disabled license plates or placards will be directed to the accessible parking area as space allows.
Guests who need accessible parking do not need to buy a Premium paved parking pass to the lots’ accessible areas.
Shuttles
Starlight operates multi-passenger shuttles, weather permitting. This free service is not wheelchair accessible but assists people with mobility challenges.
Restrooms
There are wheelchair-accessible restrooms, including a companion restroom, throughout the venue. Universal changing stations are in the restrooms closest to Gate 6.
Seating
ADA-accessible seating with wheelchair spaces and movable-arm seats is available. Please contact Ticket Services at (816) 363-7827 for information and to purchase tickets. Accessible seating may also be purchased online.
Service Dogs
Service dogs on a leash or in a harness are welcome inside the Starlight venue. Starlight staff may ask for the seat location in case of an emergency.
Sensory Kits
In partnership with Variety KC, Starlight offers sensory kits for guests in need of noise-canceling headsets, weighted blankets, and fidget toys.
Sensory kits may be checked out at the Guest Information Kiosk with a license or ID.
In-Venue Assistance
If you need assistance at any time while at Starlight, please:
- Contact a member of our team
- Visit a Guest Information kiosk at two locations conveniently located on the East side of the venue
- Text us at (816) 278-7827 with your seat location and need/issue
Deaf and Hard of Hearing Services
Sunday night Broadway performances are interpreted for deaf and hard-of-hearing patrons. Patrons can best view the interpreters from Orchestra 2, Box 4, and Plaza 6 seating sections.
Please contact a Ticket Services representative at (816) 363-7827 to purchase tickets in these locations. Interpreters for concerts are available by request. Contact a Ticket Services representative at (816) 363-7827 to request this service.
Deaf and hard-of-hearing guests may purchase tickets by calling Kansas Relay at (800) 766-3777 or Missouri Relay at (800) 735-2966.
Assistive listening devices are free at every performance. To obtain a device, visit the Guest Information Kiosk located on the east side of the venue and across from the Merchandise Kiosk.
You will need to leave your driver’s license or ID with the Starlight staff.
You may also use your own phone and headset or earbuds for enhanced listening. Download the Listen Everywhere app and connect to the Starlight Listen Everywhere Wi-Fi.
Communication and sign language boards are posted at both Guest Information Kiosks on the East side of the venue. Paper handouts are available on request.
Sight-Impaired Services
Audio Description (AD) is provided by the Audio-Reader Network during the Saturday night Broadway performances. Audio Description aims to bring more meaning and enjoyment to entertainment experiences for blind and visually impaired people by providing information that a sighted person would access visually. To hear live audio description at an upcoming performance, review the AD Listening Devices section below for instructions.
Learn more about AD on reader.ku.edu/audio-description
Request additional described performances by contacting the Starlight Box Office at 816-363-7827.
Assisted Listening devices for enhanced listening are available at the Guest Information Kiosk located on the east side of the venue and across from the Merchandise Kiosk. Leave your driver’s license or ID with the Starlight staff. After the show, please return your device to receive your ID.
To use your personal device, connect to the Listen Everywhere app with headset or earbuds and connect to the Starlight Listen Everywhere Wi-Fi.